Looking for candidates who are;
Simple, caring and genuine in their approach and can understand Customer needs.
Excellent Communication skills and a pleasing personality, is a self motivator, disciplined and willing to work in a growing organisation to be a part of the culture creation that is Best-in-class.
For Akasa Air you will be the differentiator!
So, if you are willing to take up the challenge & have it in you, and meet the requirements mentioned below we would love to meet you during the interview rounds.
Come be a part of winning team which others will emulate:-)
Job Position Summary:
To be the Brand Ambassador of Akasa Air and provide excellent service to customers while ensuring their safety, security, and comfort throughout the flight.
Also responsible to guide and lead other crew members on board the aircraft.
Strictly adhere to and remain conversant & compliant to set standard operating procedures as per the Government, DGCA and in Company Manuals.
Maintain current knowledge of rules and regulations and procedures for the operations of the aircraft. Keep abreast with the latest safety & service circulars / notices / procedures / campaigns & promotions.
Strict adherence to company grooming & turn out standards. Be responsible and present a professional image whilst on duty and on layovers.
Responsible for validity of mandatory and regulatory trainings & documents, their timely issue, renewal and extension. Ensure all crew are legal to operate the flight and meet all requirements.
Responsible to conduct inflight sales and continuously increase ancillary revenue. As a sales person, you must always promote the airline as a brand and share various options available to the customer, thereby ensuring the Akasa Air Experience is demonstrated, Customer’s overall experience is enhanced.
Ensure service delivery is efficiently organized and consistently delivered by all crew on board to meet and exceed customer expectations. Finesse and presentation are of paramount importance. Pay special attention to customers requiring special assistance with reduced mobility, elderly, un-accompanied minors, mothers with infants / children.
Make every effort to see that the customer is comfortable and always show that you care for them. Maintain a high level of enthusiasm at all times and your passion for customer care must be visible to all.
Take a detailed galley handover and ensure all sales stock, pre-booked meals and other catering uplifts are as per catering documents.
Maintain good public relations in the cabin by engaging positively & proactively with the customers (Be the Brand Ambassador). Motivate crew and guide them to perform better.
Ensure On-Time Performance is maintained.
Maintain a high level of self-discipline at all time when on duty and strictly adhere to the cabin crew code of conduct.
Ensure the focus is on customer safety, security and comfort.
Responsible for checking, safeguarding and return of all company equipment and unused catering supplies.
Responsible for coordination with the In-Flight Manager and the Flight Deck (if heading the flight).
Responsible for the cleanliness & tidiness of aircraft cabin, lavatories and galleys.
Ensure all crew monitor the cabin throughout the flight.
Responsible to report all issues / discrepancies / non-compliances / cabin & galley defects to the Inflight Manager.
Make all relevant announcements as defined in the Announcement book (if approved as per announcement ratings)
Conduct the pre-flight and post flight briefings and ensure all duties are completed by the crew as per standard.
Recommend changes with regards to service delivery / design / enhancement of service/product, reducing wastage based on customer / crew feedback.
Take pride in improving processes and bringing in cost reduction / efficiency.
Practice effective CRM to ensure coordination with the cockpit crew and other related departments (Airport Services, catering, security).
Go beyond the call of duty in assisting colleagues
Position reports to:
IFM / PIC on board and to the ABM in the Organization Chart
Cabin Crew on board
Indian Nationals with Valid Passport, PAN Card and Aadhar Card
20 years of age and medically fit as defined by DGCA
For experienced candidates the upper limit to apply for the position is 35 years
Minimum Height - 156 cm for female and 170 cm for male (and weight in proportion)
Minimum Education – 10+2 (Class 12th), must be fluent in English and Hindi
BMI range for female 18 – 22 and for male 18 - 25
No visible tattoo/marks
The nature of your job will require travel, working for long hours and in shifts.
Cabin crew who has a minimum of 02 SEP recurrent training endorsement are eligible to apply for the position of Senior Cabin Crew (SCC)
Preferred relevant work experience:
Previous experience in customer service or jobs that involve dealing/interacting with people
Skills and knowledge:
Behavioral / Leadership
Language: proficient in English & Hindi
Understanding & Knowledge of DGCA regulations
Customer service oriented
The candidate must come well groomed on the interview day, the dress code for the interview is a half-sleeve shirt; a knee-length well fitted skirt with skin color stockings.
It would be a good idea to carry some make up items for touch up if required during your wait for the interview.
Candidate must carry 2 passport size photographs.
Documents required: 1 hard copy of updated resume, photocopies of 10th and 12th mark sheets from a recognized board or university, Aadhar Card, PAN Card, and Passport.
It is mandatory for all candidates to wear mask at all times and entry will be strictly prohibited without the mask.
Candidates are requested to download Aarogya Setu App before entering the interview venue.
It is a good idea to come prepared for the interview and it is thus recommended that candidate must have complete knowledge of the eligibility criteria, cabin crew profile, and the company. Your interview discussion will be around this & your experience.