IndiGo has decided to conduct an internal study on how to better handle specially-abled passengers after receiving criticism for denying a specially-abled child to board a plane, revealed CEO Ronojoy Dutta.
The airline has been slapped with a fine of Rs.5 lakh by DGCA for the act. Aviation minister, Jyotiraditya Scindia, while expressing his concern over the incident said that no human being should have to go through this and he himself is investigating the incident.
Earlier, Dutta had come out in support of the employee saying that the employee had to take a “difficult decision” based on the possibility that the “commotion would carry forward aboard the aircraft”
The incident took place in Ranchi where a specially-abled boy was prohibited to board an IndiGo flight to Hyderabad. The child’s parents- who were traveling with him- also refused to enter the plane after their child was stopped.