In a recent IndiGo incident, a passenger alleged that the airline crew refused to serve food to his 6-year-old child because they were supposed to serve the corporate client first.
The passenger named Dr. OBGYN on Twitter went on to say that even after requesting it several times, the cabin crew insisted on serving the corporate client first.
“My daughter kept crying during the whole flight but they (the cabin crew) didn’t serve (food to her),” he added.
The complaints had mixed reactions on Twitter. As some said that parents should carry the food with them while others questioned the airline services.
Answering the complaint, the airline said, “Sir, we understand what you must have gone through. Hope she is fine now. We’ll certainly look into it and will connect with you tomorrow during working hours at your registered number.”
Earlier this month IndiGo had to pay a penalty of Rs 5 lakhs to DGCA for stopping a disabled child from boarding a flight on account of being a ‘risk to other passengers’.
Later, the airline apologized for the incident, and the Indigo CEO offered to purchase a wheelchair for the disabled child.
